I found Phil made the training relevant for Defence members through the provision of real time examples. Moreover, the Cert IV provided knowledge and skills that have already been able to be utilised in my current job role and conduct of tasks. Due to the current climate around Covid-19 the course was delivered online utilising Zoom. This method of delivery was very effective and still able to promote discussion and allow for questions with little to no impact using the Internet or not having face-to-face delivery.